Quayle Consulting Inc.
Terms and Conditions

Clients need to know what to expect when working with Quayle Consulting Inc. Rather than write in legal mumbo-jumbo, here are our expectations. We can agree to different terms; this is just our standard set.


Free Look

We will be glad to talk with you for 15 minutes to prepare an estimate or proposal. This is totally free. If we solve your problem in that time, that's fine. Repeat and referral business is what we need.

Standard Terms

All of our prices are in US dollars.   You will pay all applicable taxes and customs duties unless otherwise arranged in advance.

Our standard payment terms are "Net 30", that is, payment is due 30 calendar days after the invoice date.

Any phone calls, letters, email, trips, or travel used to collect payment will be added to the total amount due.

Should litigation be required to collect payment, you agree to the laws in effect in Violet Township, Ohio.

Quayle Consulting can accept orders using Visa, American Express, MasterCard, and Discover to a limit of $10,000.


CHARON Products

Successful use of CHARON emulation products requires hardware that meets or exceeds the corresponding Software Product Description.  Server-class systems are recommended for reliability.  Quayle Consulting reserves the right to back out of any project if the customer insists on using substandard hardware.

The CHARON manufacturer (Stromasys) issues temporary licenses upon receipt of order.  They issue permanent ("unlimited") licenses only upon receipt of funds in their bank account.  Please plan accordingly.

CHARON Annual Support

CHARON annual support is straightforward. It includes the following:
  • The right to move to the latest version of the CHARON product. QCI 's assistance is included in supporting an upgrade, with secondary support from the CHARON support center. You just need to request an upgrade for your license key(s) to get started.
  • Should you decide to move to different hardware, QCI's assistance is included in planning.
  • Should you elect to "trade up" to a different CHARON product, current annual support is required by the manufacturer's policy.  QCI will provide assistance in performing the upgrade.
  • Some customers experience a failure in their license key. It's rare, but does happen. Paid support makes a key swap a no-charge transaction.
  • If you experience a CHARON-related problem on your system, QCI can provide a work-around, or submit a problem report to the CHARON support center. They support previous versions on a "best efforts" basis.
Support does not include a few things, however.  The following can be can be purchased on a time-and-materials basis or retainer from QCI, but they are not part of CHARON support:
  • VMS or Tru64 UNIX systems support
  • Application support
  • On-site support.

Manufacturer's Policies

  • Annually-renewable product licenses require a current support contract for key renewal.
  • The initial start of annual support is the first day of the month following a product order.  The start of the support period does not track when you enter production with CHARON.
  • Re-starting support after a lapse requires payment for all skipped years of support at the current price.
  • Current annual support is required for "trade up" of one CHARON product for another.
  • Replacement of a defective key requires a current support contract.
  • At renewal time, the manufacturer usually accepts an order of fractional years to extend support expiration dates, such as synchronizing with the client's fiscal year.
  • The log file on a CHARON system receives periodic messages when support has expired.  To stop the messages, a key update can be provided upon request if support is current.
  • When "trading up" a CHARON product for another, the client receives a credit for the original purchase price against the current price of the new product.  Unused months of support also receive credit against the new support contract.

Services

Time as Worked

We will bill you for time worked, whether on your site, our offices, or elsewhere. Billing is in 15-minute increments (except for "After Hours" and "Emergency" conditions). For a long-term contract, we'll make the odd minutes plus-or-minus balance out. Otherwise, we'll round up to a whole 15 minutes.

For engagements that are billed on a daily basis, being at the customer's site for 1 hour or more counts as a day.

Phone Calls, Email, Fax

With an existing contract, phone calls (except "After Hours" or "Emergency") are billed in 15-minute increments. That is, a one minute phone call costs you the same as a fourteen minute phone call.

If no contract is in effect, phone calls are billed in 1-hour increments.

Simple email and faxes are free. If extensive work (greater than 5 minutes) is needed to prepare a response, or you need an immediate reply, it will be billed as normal time.

After Hours

Work done between 11 PM and 8 AM Eastern time, or done on Saturday, Sunday, US national holiday, or previously-scheduled vacation is billed in 1-hour increments. This includes phone calls, doing things during night-time maintenance periods, etc.

If we work during these hours for our convenience, it will be treated as normal time.

Any time that begins in, ends in, or crosses through the "After Hours" times will be treated as "After Hours" time.

Emergency Surcharge

An unexpected, urgent, customer requirement which causes us to modify our schedule will incur a surcharge of 100%. A customer requirement which requires more than 18 hours in any 24-hour period will also be subject to the emergency surcharge.

Travel

Travel time is not charged for trips when the one-way travel time is less than two hours, except for travel that is required during the "After Hours" period. After hours travel is billed in 1-hour increments.

Trips where the one-way travel time is longer than two hours are charged in 15-minute increments. Airline travel time includes en route to and from the airport, check-in, check-out, customs, and any waiting time at the airport. We will not charge more than 12 hours of travel time each way for trips in the continental U.S. and Canada, regardless of the actual elapsed time.

Hotel, meals, tips, etc. are billed as expended. We do not provide receipts for expenses less than $25.

In general, travel is conducted on Sunday prior to arrival, and Saturday after the engagement is complete.  This allowsfor  maximum effectiveness.  You will be billed for these expenses.


Bad Checks

We'll add $50 for each check you give us that bounces. Sure, it's more than our financial institution charges, but that's not really the point, is it?

For clients in the US, checks that bounce may be automatically re-submitted by the checXchange service, and funds withdrawn by ACH.  Their blurb is as following:

Should your check be returned for insufficient funds, you expressly
authorize your account to be electronically debited or bank drafted
for the amount of the check plus any applicable fees.  The use of a
check is your acknowldedgement and acceptance of this policy and its
terms and conditions.
1-800-208-2964
www.checXchange.com


How Much?

Everyone wants to know what a project will cost. Most clients do not have a clear enough picture of what they need for us to bid a fixed-price contract. Time we spend with you to help you develop detailed requirements is charged as normal time worked.

Our rate depends on the nature of the work to be performed, the duration of the contract, etc. Large or long-term projects will get you a lower rate. An "as needed" arrangement will be more per hour, but you'll only be charged for actual work performed.  We're open to retainer arrangements.

Testimony as an expert witness, either in a courtroom or in deposition, will be charged at a higher rate.

Scope Creep

Things added to a project will always make a project cost more. We will assume that anyone from your company has the authority to add to your project. If not, we need to know who does have that authority, and it's your responsibility to let us know that in advance.

Consulting agencies:  Look here for additional information.